Senior Assistance Shipping Policy

* Please ask any questions you may have before the time of purchase because returns can be very costly.

* In the event you want to make a return you must call to get an RGA# (Return Goods Authorization #).

* There will be a 15% restocking fee depending upon how the product arrives. Your credit will be given after the product arrives back and is inspected.

* The customer must always pay freight both ways. That will be your responsibility.
* Please do not refuse any product.

* If you choose to cancel an order, please call us for the proper RGA #.

* There will be no returns made after 30 days of purchase.
* Custom items will be non-returnable.

* Item must be un-used to be returnable. All used, dirty, scratched items can not be returned. We must be able to re-sell the product.

* In the event the item is damaged, you must call to notify us within 48 hours of delivery. You must also sign your truck bill as damaged. Otherwise we will not be able to ship you out a replacement at no charge.

* All shipping and return policy concerns or issues are subject to Medline Industries SOP.  They ship the factory new products direct to you (customer).  Senior Assistance is merely the middle man entity.

* Contact Senior Assistance to co-ordinate the return process for you, with Medline Industries.

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